I went to the shop to discuss my vehicle and it's repairs in person. After a lengthy conversation full of every emotion possible, they finally agreed to talk to the insurance company about the parts that were used. It was pretty obvious that they knew everything didn't match like it was supposed to. I understand that the insurance company gave them a budget and they did what they could. However, the car was not correct. It's a shame that you have to leave bad reviews just to get some attention.
Friendly and helpful staff. Love the lifetime warranty they issue for their work; shows that they stand behind it. Not the cheapest in town, but you'll get what you pay for when you leave your vehicle with Govert. They are a Progressive preferred body shop as well, so not only does Govert issue their own lifetime warranty on the work, but any work done through a Progressive claim is lifetime guaranteed as well.
OR...
***UPDATE***
Do yourself a favor and hire a lawyer.
My car is still there. They are fixing all of the things I didn't like. I will update again, if and when there is a happy ending.
It's a shame that you can't trust a company to have pride in their work. Jamie seems to think that just because she says the color "looks fine", I'm supposed to agree. Sorry, not gonna happen here. I spent my hard earned money on my vehicle. I expect to be satisfied with the work done to it. I am not concerned if Jamie likes it, her opinion does not matter to me. You shouldn't have to hire a lawyer just to get a company to do what is right. GET SOME DIGNITY GOVERT!
Over the years we have been taking our vehicles to Govert Auto Body for repair services. We have found them to be Friendly, Professional and Reliable. Moreover, we truely feel that we can Trust them in their expertise and workmanship. We highly recommend this establishment to all, who may be searching for an Honest place to have their vehicle repaired. It is refreshing to deal with a business that honors time commitments & works within our schedule, as well. They strive to complete the work & get you back on the road.
I hope Govert and team enjoy dealing with court proceedings, the BBB, the Attorney General and Consumer affairs.
Please, if you value your vehicle, stay away from this body shop. The work they do is garbage. They will put used parts on your vehicle. They have no idea how to match paint. They lie directly to you. "Oh, yes ma'am, we only use new, genuine OEM parts". NO...they don't. They put a used red bumper on my 10 month old blue car. Which would have been all fine and good, if they...
We always use Goverts. They do excellent work and the staff is friendly and professional.
What's right is right!
You'll get nowhere trying to talk to them. Don't waste your breath.
And you...GOVERT...are wrong.
It was an all around a poor job.
A - painted it the correct shade of blue
B - didn't leave a rim of red around the entire thing.
When a customer calls to speak about their vehicle, they shouldn't be yelled at. It's unprofessional and rude.
ABSOLUTELY ZERO INTEGRITY.
Jamie & Molly, you ROCK!
Jamie, the office manager, lacks customer service skills. And that's putting it nicely. You can not even get a sentence out with out her cutting you off to tell you you're wrong. No matter what you say to them, they deny it all. Their own employee , Dave, agreed that the color was incorrect. Dave assured me that they would repaint the bumper, as well as fix the other problems with their work. The paint was chipping, the inside of the car was covered in dust, the roof had a new scratch, the emblems on the car were glued on crooked.
I was unaware that standards fell that low. Almost nonexistent if you ask me.
If your vehicle's paint color has 3 variants, one would think they would find the correct mixture before painting. NOT GOVERT! I'm pretty sure they used the "eene meene miney mo" method.
I'll fight til the end.
Makes me smile to see good body work.
Apparently customer satisfaction means nothing.
I guess they just have to make sure that's Jamie's low standards of craftsmanship are met.
Jamie took it upon herself to stop the work from happening.
Govert Auto Body is a US Car Repair based in Griffith, Indiana. Govert Auto Body is located at 420 Industrial Dr, Griffith, IN 46319, USA.
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